faq page

Frequently Asked Questions

 

Where are you located?

Unit#8 – 1975 Boxwood Rd, Nanaimo, BC.

 

What are your hours of operation?

We are open Monday-Friday, 8:00 am – 4:30 pm. We are closed on all Stat Holidays.

 

Can you test my injectors?

Most of the time, yes!  But if you have an oddball application, please call first!  We can test 99% of common rail, HEUI style, injector, and electronic unit injectors in service today. And if we can’t, chances are our sister shop in Surrey (NW Fuel Injection) can.

 

Can you rebuild/test my pump?

Not in Nanaimo, however, we do have a large inventory of pumps in stock and ready to go!

 

How long will testing take?

Testing varies per product and depends on how much work is here ahead of you.  Our goal is to provide answers within 24 hours. If time is tight, let us know what you’re looking to get tested and we will be able to give you a better time frame.  

 

How much will it cost to test my injectors?

Every style is different.  From as little as $8.00 per injector to as much as $60 per injector.

 

What is your product warranty?

Our product warranty is 12 months, 20,000km, or 2,000 hours from invoice date. There are often manufacturer warranties which extend this – for instance, all Ford 6.0 injectors are 2 years unlimited kms, all Alliant Power products are 13 months unlimited kms.

 

What is your service warranty?

Our service warranty is 12 months, 20,000km or 2000hrs from invoice date.

 

What product brands to you offer?

We offer many different, high-quality product brands: Bosch, PurePower, Alliant Power, Stanadyne, Yanmar, Delphi, Dipaco, Denso, Flo Pro, H&S, Bullydog, FASS and others. We will never offer a product that we wouldn’t install on our own vehicles.

 

What is fuel additive?

Diesel fuel may not contain enough lubricity for today’s modern fuel injection systems. We offer Stanadyne Performance Formula which adds back that necessary lubrication, along with a cetane enhancement (increasing your fuel economy and power), as well as many other features. We also offer Stanadyne’s Cleaning Additive (specifically formulated for occasional use on common rail engines) to help keep things clean and running at peak efficiency.

 

What is your return policy?

Our return policy is within one year and is in good, sellable condition. Electronics are a final sale with no exceptions.